Frequently Asked Questions
Everything you need to know about shopping with Lively
What is your standard shipping policy?
We offer free standard shipping on all orders over $50 within the United States. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. If your item doesn't fit or meet your expectations, you can generate a prepaid return label through our online portal for a full refund or exchange.
Are your materials sustainably sourced?
Quality and ethics are our priorities. We partner with certified manufacturers to ensure our fabrics are ethically sourced and our production processes minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our real-time tracking page so you can follow your package's journey.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.